The US Army Enterprise Service Desk (AESD) has awarded a $757 million contract to Science Applications International Corporation (SAIC) to continue providing software development and management services.
Under the new contract, SAIC will continue to provide support for existing AESD operations, optimize the service delivery processes of the Army Enterprise Service Management Framework, and extend the functionality provided by the software by as a service environment through optional capabilities.
“SAIC’s proven capabilities in cloud migration, software engineering and managed IT services deliver solutions that align with the Army’s enterprise service management framework and will improve service delivery. across the military,” said Bob Genter, president of defense and civilian business at SAIC. in a press release.
SAIC will also migrate legacy IT Service Management systems to a modern IT Service Management platform using ServiceNow.
In addition, SAIC will provide help desk solutions – including help desk for voice, messaging, video conferencing, IT, network infrastructure, customer support and information assurance support. In the Army.
“We are excited to help the US Army develop an IT enterprise management platform that will replace their legacy systems and provide an improved, modernized user experience,” Genter said.