How to Submit Life Certificate via SBI Website and Mobile App in Easy Steps


The life certificate is important as proof of the pensioner’s existence. (File)

New Delhi:

In a bid to ease the process of submitting a Life Certificate or Jeevan Praman for retirees, the State Bank of India has launched the new Video Life Certificate (VLC) service. This feature allows retirees to submit their life certificates through a video call with an SBI official.

Central government pensioners are required to present their life certificate to the Pension Disbursement Agency (PDA) each year in order to continue receiving their pension. The certificate is important as proof of the pensioner’s existence.

With the new Video Life Certificate (VLC) service, anyone whose pension is processed and paid by the bank can submit their life certificate via video call on the SBI app or website, without having to visit in agency.

Steps to submit a life certificate by video:

Step 1: Visit the official PensionSeva website of SBI or download the PensionSeva mobile app.

Step 2: On the website, click on the “VideoLC” link at the top of the webpage. In the app, select the ‘Video Life Certificate’ option on the home page.

Step 3: Enter the account number on which you receive your pension. Then enter the captcha and check the box to authorize the bank to use your Aadhaar details.

Step 4: Click on the “Validate Account” button, after which an OTP will be sent to your mobile number linked to the Aadhaar card.

Step 5: Submit the required certificates and click Continue.

Step 6: On the new page, follow the instructions to schedule an appointment for a video call according to your convenience. A confirmation will be sent to you by SMS and email.

Step 7: Join the video call according to the schedule after giving your consent.

Step 8: You will have to read a verification code during the call with the bank manager and also show your PAN card.

Step 9: After verification, hold the camera steady to allow the bank manager to capture your face.

Step 10: A message at the end of the session will confirm that your information has been saved. Pensioners will be informed of the status of the video life certificate by SMS.

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