kochi: Metro’s ‘kochi1’ app fails to impress passengers? | Kochi News

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Kochi: It seems that Kochi1, Kochi’s unique subway travel and payment app, has failed to impress passengers unlike other major subway services across the country.
An updated version of the Kochi Metro Rail Ltd (KMRL) Axis Bank ‘Kochi1’ app was launched in March 2021.
The app allows users to book Kochi metro tickets online by generating QR codes and it also has many other features such as a trip planner.
But even after a year, the app failed to impress passengers mainly due to technical issues.
When mobile apps of other metro services in the country have ratings of three stars and above in the Google Play Store, the “Kochi1” app only managed to get 1.5 stars.
While ‘Tsavaari’, the official Hyderabad Metro mobile app has a 4.2 star rating, ‘Chennai Metro Rail’ app has a 3.8 star rating in the Play Store. Delhi Metro Rail app and Nagpur Metro apps also have 3.8 stars each.
Recently, KMRL authorities said that the trial of the online ticket booking system has been going on for several months and the system is now official. But, ‘Kochi1’ app review page in Google Play Store is flooded with negative app reviews and it is hard to find a single positive comment from a passenger on the review page.
A review by Arun VA indicates that it took several days to get a successful registration. “After registration, it is not possible to log into the application. Whenever the answer was oops, something was wrong. Please try after a while,” he says.
Anandhu Suresh says logging into the app is a nightmare. “When we rush to catch the train, the app won’t let me log in. Even after typing the correct PIN, the app shows the wrong PIN. The splash screen is too long and unnecessary for an app for this purpose,” he says.
“I spent at least 40 minutes to book a ticket after the QR code didn’t work and the customer service staff tried to help me, but this app didn’t work and kept loading every second” , writes Arjun Chandale.
“I tried to top up my card and it’s stuck in a loop. It doesn’t even go to the payment page. I’ve entered my PIN more than 20 times, each time it comes back to the same page” , explains Anisia Anil in her review on the Play Store.
Ebenser Chullikkad of Kochi Metro Passengers’ Forum said KMRL should be ready to launch a user-friendly mobile app in partnership with digital payment platforms such as Google Pay and PhonePe, instead of continuing with the “Kochi1” app.
Meanwhile, KMRL General Manager Loknath Behera said that the “Kochi1” app has many technical issues and it will be fixed soon. “We cannot solve the problem in one day. It will take a few months,” he added.
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