CRM software digitizes processes and automates tasks to improve the efficiency and effectiveness of customer relationship management. We rank the top 10 CRM software vendors, based on analyst ratings provided by Select Hub.
10. Sale of sugar
Sugar Sell is a cloud-based sales automation solution suitable for businesses of all sizes. Here are a few examples of what the company offers its customers: lead management, account management, sales forecasting and more.
The company believes that your customer relationship management should work with you and not against you, this philosophy has won the trust of some top customers like Palletways, Tetley, etc.
Without using any code, users can customize layouts, modules, and plugins to meet individual business needs. The no-code approach allows users of all abilities to access the tool.
Analyst Rating: 76
9. Zendesk Sell
Zendesk Sell (formerly Base, acquired by Zendesk in 2018) is a web and mobile application that helps businesses effortlessly manage their sales, marketing, and customer service operations. The solution is suitable for all sizes of business.
Zendesk’s CRM tool lets you integrate with existing platforms to let your team work seamlessly, they allow integration with Mailchimp, ChartMogul and more. Due to its ease of use and integration with established tools, the company supports over 125,000 customer accounts.
Analyst Rating: 77
8. Pega CRM
Pega CRM (provided by Pegasystems, a global solutions provider) is the customer relationship management suite that serves as the foundation of the platform and leverages predictive analytics and artificial intelligence to drive immediate actions based on intelligent data, the software is suitable for medium and large enterprises.
Pega is committed to “crushing the complexity” for your team, they do it through design thinking, the Center-out ™ approach and Pega Process Fabric ™.
Pega has an international customer base of hundreds of clients across multiple industries such as financial services, manufacturing and government.
Analyst Rating: 78
Creatio, a low-code suite, formerly known as BPM Online, simplifies marketing, sales, and service efforts for seamless business functionality. The software is suitable for medium-sized businesses.
Thousands of international companies already trust Creatio to deliver an excellent customer experience and to manage customer-oriented processes, some customers include; Bayer, Hershey’s Ice Cream, DB Schenker, and more.
The Low-Code Platform allows users to easily develop business applications without any coding, this ease of use was recognized in the Gartner Magic Quadrant (August 2020) for the Low-Code Application Platform d ‘business.
Analyst Rating: 79
6. Oracle CX Sales Cloud
Oracle CX Sales is a SaaS-based customer experience solution that offers a set of artificial intelligence and data features, including sales force automation, sales planning, and partner relationship management.
In addition to being named a Leader in Sales Force Automation by Forrester, the company has gained the trust of many leading organizations such as DocuSign, Panasonic, Disneyland and many other companies.
The software works on all mobile platforms, allowing users to access customer data on the go, whenever they need it.
Analyst Rating: 80
5. SAP sales cloud
SAP Sales Cloud is an offer deployed in SaaS that works on the SAP C / 4HANA platform. Its main features include automatic monitoring of customer activities, sales force automation, predictive analytics and many more. The tool is accessible on both mobile devices and desktops, allowing sales representatives to access customer data and content in real time and on the go.
SAP Sales Cloud supports businesses of all sizes (small, medium, and large) in various industries such as financial services, consumer industries, utilities, and many more.
Analyst Rating: 83
4. Dynamic 365 for sales
Microsoft Dynamics 365 for Sales aims to boost sales productivity and marketing efficiency through social information, business intelligence and campaign management, it aims to reduce costs and increase profitability by organizing and automating business process. The tool is suitable for businesses of all sizes, Microsoft Dynamics 365 for Sales enables smarter selling through contextual artificial intelligence, empowers salespeople to build relationships and improves sales performance.
Microsoft has many customer success stories, including one of the world’s largest logistics platforms, CH Robinson, Dynamic 365 for Sales has achieved a return on investment by uncovering the needs of unmet customers. Other customer success stories include Adobe, Accenture, and VISA.
Analyst Rating: 84
3. HubSpot sales
HubSpot Sales is a cloud-based, customizable system that aims to increase sales and automate sales processes, saving time every step of the way. It helps nurture customers and prospects, improves lead conversion rates, and enables efficient pipeline management. The simple, code-free interface makes it accessible to users without technical expertise. The tool is available on mobile devices and is suitable for businesses of all sizes.
HubSpot’s award-winning customer support team is available 24/7 to answer any technical questions, this award-winning service has attracted customers such as CASIO and Zapier.
Analyst Rating: 85
2. Salesforce Sales Cloud
Salesforce Sales Cloud provides sales and customer service capabilities to B2B and B2C businesses. It helps businesses work more transparently, its notable capabilities include visual workflows, marketing tools, and reporting. The tool is suitable for businesses of all sizes.
Similar to Zendesk, Salesforce lets you integrate with existing tools like SurveyMonkey, LinkedIn, and Mailchimp, ensuring a smarter and more seamless workflow.
It allows unlimited access so users can work from anywhere thanks to its mobile app for Android and iOS deployed in the cloud.
Analyst Rating: 87
1. Zoho CRM
Zoho CRM enables a company’s sales department to work more efficiently and close more deals. It integrates lead management, marketing automation, contact management, multichannel forecasting, territory management and a host of other features.
Zoho defines itself as “the world’s favorite CRM” and with an international network of over 250,000 companies which can be hard to argue with, in addition, Zoho is trusted by Amazon, Netflix, Suzuki and many other big names. global companies.
Built with conversational artificial intelligence, it helps its users by predicting the success of leads and deals, offering voice assistant technology, and suggesting activities to automate based on behavior analysis. Users can take advantage of workflow automation to streamline manual tasks and manage performance with real-time reporting and analysis.
Analyst Rating: 91