Twitch userTwitch chat keeps disconnecting or freezing on mobile app


Twitch is the go-to place for millions of people interested in streaming or watching other people play video games. The Amazon-owned live streaming platform has grown significantly over the past few years.

Unsurprisingly, Twitch’s revenue topped out at over $2.3 billion in 2020, with reports suggesting it’s set to rise in the coming years.

But like the majority of online streaming services, users experience bugs and issues like app crashing on Fire TV, Xbox, and PlayStation and buffering issues on PlayStation 4.

That said, Twitch users are now complaining (1,2,3,4,5) that the chat keeps disconnecting or freezing on the mobile app.

Users say they have already tried generic solutions such as reinstalling the app and clearing data and cache but to no avail.


Twitch is Twitch, and that’s it. But the app is bad. I hardly ever remember where I am when watching VODs if I’m not watching all in one. Live chat freezes and does not update on its own. The app crashes if I stream while my phone is in landscape mode. If I pause a video to go get a drink or something, it times out, which is a problem because it doesn’t remember where I am in the video.

New updates since late February have completely broken the app. The miniviewer cuts the screen. The chat disconnects randomly. Switching from mini viewer to full app may cause the video box to become unresponsive. Can no longer use the app in audio mode if the phone is locked.

Twitch mobile app viewers are angry and frustrated with the developers for not being able to use one of the main features offered by the platform – live chat.

Thankfully, Twitch Support commented on the issue and said they have escalated the issue where chat keeps disconnecting or freezing on the mobile app for investigation.

Thanks Dean, and sorry again that you’re having this problem. I’ll let the team know so we can start looking into it, but please send us a screenshot if you get the chance, as it may help.

We hope the developers find out what the problem is soon and fix it in the next few days. As always, we’ll be looking for more information and updating this article when the chat issue is resolved, so stay tuned to PiunikaWeb.

To note: We have more such stories in our apps section, so be sure to follow those as well.

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